Overview:
To effectively manage & control the movement of cargo from the designated origin to the prescribed destination in-line with the client’s instructions & requirements, whilst adhering to company policies, procedures, and requirements.
Key Job Functions:
- Ensure that operational files are handled in accordance to the various process flows.
- Ensure the highest levels of customer service at all times and attend to client’s requests and queries promptly.
- Liaise with client / supplier effectively throughout shipment.
- Sourcing of vehicles to fill customers requirements.
- Monitor trucks on route – be proactive by chasing up overdue trucks and escalate long overdue vehicles to management.
- Assist clients with any queries related to operations and document requirements needed to successfully facilitate the transport process.
- Monitor orders placed until such time as the goods have been confirmed as stacked or delivered, constantly keeping the client updated on the progress.
- Forward a transport booking order to the contracted haulier stipulating the collection and delivery locations, OOG and hazardous details (if applicable), and the agreed rate as well as any special requirements.
- Ensure that all relevant hazardous documentation is arranged prior to effecting transport of the material (viz. MSDS, trem cards, dangerous goods declaration, labels, placards, etc.)
- Arrange for the cargo to be delivered in accordance with the client’s clearing instructions / requirements.
- Ensure the transport is executed properly and cargo is delivered on time.
- Invoicing.
- Status reports.
- Keeping system up to date in real time.
- Suppliers invoicing processed.
- Ensure that the proof of delivery and acquittal (where applicable) is received from the nominated haulier for all loads conducted on behalf of customers within the relevant KPI time frame
Join Steinweg to ensure our services exceed client expectations. Apply now to become part of our dynamic team!
Interested?
Please send your CV to recruitment@za.steinweg.com